Corporate governance
The documents behind the licence.
Alba Risk Partners is an authorised Financial Services Provider under the FAIS Act, licensed by the Financial Sector Conduct Authority (FSP 53987). These are the disclosures and policies that govern how we advise, how we handle information and how we answer a complaint.
Statutory Disclosure Notice
The disclosure every authorised financial services provider must give a client: who Alba is, what it is licensed to advise on, how it is paid, who its compliance officer is, and how to complain.
PDF · FSP 53987
PAIA Manual
How to request access to information Alba holds, prepared under the Promotion of Access to Information Act, together with Alba's obligations under POPIA and the request forms.
PDF · 2026
Conflict of Interest Management Policy
How Alba identifies, avoids, records and discloses any conflict between its own interests and a client's, as required by the FAIS General Code of Conduct.
PDF · 2026
Complaints Resolution Policy
How a complaint against Alba is received, recorded, investigated and answered. Complaints are made in writing and answered within seven working days. If you are not satisfied with the outcome, the policy sets out how to refer the matter to the FAIS Ombud.
PDF · 2026
FSP Licence
Alba's licence issued by the Financial Sector Conduct Authority, authorising it to render financial services under FSP number 53987.
Available on request
B-BBEE Accreditation
Sworn affidavit confirming Alba as a Level Two contributor — 51% black owned and 39.83% black female owned — as a Qualifying Small Enterprise in the financial sector.
Sworn under the company's former name, Simah Broking Solutions (Pty) Ltd. It covers the same registered company, registration number 2023/238925/07.
PDF · Sworn affidavit
Who to contact
- Complaints
Alba Risk Partners complaints department
info@albarisk.com
012 663 1853
- Information Officer
Steyn McDowall
steyn@albarisk.com
- Compliance Officer
Moonstone Compliance
Carrie-Lee Wolff — clwolff@moonstonecompliance.co.za
25 Quantum Street, Techno Park, Stellenbosch · 021 883 8000
- Regulator
Financial Sector Conduct Authority (FSCA)
Alba Risk Partners (Pty) Ltd is an authorised FSP, licence 53987
If you need to complain
Put your complaint in writing to info@albarisk.com, setting out your name and contact details, what happened and what you would like us to do. Anything discussed with us verbally should be confirmed in writing within three working days. We record every complaint, acknowledge it, investigate it and respond in writing within seven working days. Where a complaint concerns a matter outside our control, such as product wording or an insurer's decision, we refer it to the insurer concerned and keep you informed.
If we cannot resolve your complaint to your satisfaction, you may refer the matter to the Ombud for Financial Services Providers (the FAIS Ombud) within six months of our notice telling you so. The FAIS Ombud — Adv. John Simpson — can be reached at 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria, on 012 762 5000, at info@faisombud.co.za or at www.faisombud.co.za. Our full Complaints Resolution Policy is available to download above.